As a subscribed member, you simply send me an email detailing your computer problem or an idea of what you want to learn, and I will send you the answer. (If you wish, you may send a 'screen capture' image of the problem.)
In most cases I will send you a step-by-step answer — in writing, often with illustrations, and sometimes with additional research where appropriate. Beginners and intermediate users are my target customer base. If you are unsure and want to know more about the level of cover I can offer you, email me with a list of the programs you regularly use and I will be happy to provide more information.
When contacting me for help, please try to be specific in your questions. For example note the program you are using as well as which Windows version you are using (Win98; WinMe; Win2000, WinXP etc.) Usually you will receive the answer later the same day or next day, depending on your time zone. You may submit questions at any time throughout the year.
YOUR MEMBERSHIP NUMBER should always be shown in the Subject line of your email (see below). Your number will be sent to you on receipt of your subscription payment. (If you do not provide your membership number, your message may be automatically returned to you.)
Can you come to me?
If you are located on the Costa del Sol, Spain it is possible to arrange for an on-site visit for a reasonable fee. These rates may very depending upon your location and the nature of the support. Please email or call me 00 34 952 664 713 to discuss the specifics of your on-site support needs.
Can I call you by telephone for help?
Generally, this service is an email based support service, due to differing time zones. However, by arrangement, it is possible to set up a VOIP Telephone Appointment or an on-line dialogue via Skype Chat (see below). I can also set up a Remote Control Session on your PC if you wish.
