Remote Support

Remote help can be in the form of telephone, email support or remote connection assistance for which you pay an annual fee. This gives you the right to email me unlimited questions or requests for advice on any computer topic; get your problem solved with instructions in writing. Or you can call me by phone (sometimes by appointment) to ask a specific question. Or in many cases it can involve me remotely controlling your screen to resolve a problem. I can control your screen from my PC if you wish. This can be to solve many minor issues without the need for an on site visit. This can be paid for as a one off or with a yearly subscription. In any case having a quick answer without a house call is just what many clients want. This is really good value.

By prior arrangement you call me and follow some instructions to click a link on this page. Then you give permission for me to control your screen via the software utility by clicking an ALLOW button. Within a few seconds I can see your computer screen in a small window on my PC. I can then proceed to fix the issue without having to come to you. Afterwards the permission is removed and you have a cleaner computer!